First I will offer a definition of trauma-informed care, then explain what it means to me, as a trauma-warrior. The feedback I receive from those who hear my “story of hope” is that they connect with my story because of it’s rawness, realness, and relatability, I want to use that here with the concept of trauma-informed care.
As defined by The Tristate Trauma Network: “Trauma-informed care (TIC) is an approach that takes into account the prevalence of trauma, acknowledges the role trauma plays in people’s lives, and uses this knowledge to respond in appropriate ways to those affected by trauma.”
With that, I will share a story of trauma-informed care in action, outside of the mental health arena:
I had decided to attend a writers’ workshop in Orlando, FL. This was going to require a flight and some highway travel. Both of which normally result in increased anxiety for me (one of my triggers, resulting from two different bank robberies I was in, is a sensation of feeling trapped with panic attack symptoms surfacing). Therefore, my senses were heightened as I made my travel plans.
Upon contacting The Omni Championsgate Resort, I was advised that they could not guarantee me a lower level floor. The young woman on the phone stated she would put it in the notes and if anything was available upon check-in then I could have it. Yeah, that was not going to work for me. The idea of traveling up fourteen floors brought on more increased anxiety symptoms as thoughts of a busy elevator and heights beyond my comfort level started surfacing.
So, I did what I do best and reached out to management via email, sharing my “story of hope” along with a request for help. I stayed polite, yet truthful to my needs. The response I received was a perfect example of trauma-informed care in action!
“Good morning, Ms. Wellbrock,Thank you for the additional information, and what an amazing woman you are! I am happy to assist and have taken the liberty of blocking your reservation into a room on a lower floor and barring any unforeseen circumstances, there should be no problem honoring your request. Though a hug is not necessary, it’s always welcome! If you know your approximate arrival time, I’ll add to your reservation and hopefully will have a chance to meet you on arrival. Please let me know if there is anything else I may do to assist you, and thank you for your loyalty.”
Again . . . beautiful! ♥
Falling in line with the definition of trauma-informed care, this organization recognized the prevalence of trauma in a guest’s life, acknowledged the role it plays in my life (as well as my anxiety-inducing triggers), and used that knowledge to respond in an appropriate way to my trauma needs.
P.S. I utilized coping skills on my trip and had a panic-free, low anxiety trip filled with laughter, enlightenment and grace. I colored with gel pens on the flight, meditated and talked to a newfound trauma therapist friend on the highway shuttle ride, and enjoyed my third floor view of the scenic lazy river at the gorgeous resort.